Terms & Conditions of Service

To help you feel comfortable and relaxed, please follow the simple steps below when preparing for your treatment.

Upon entering the treatment room, your therapist will explain how to prepare and then step out to allow you privacy.

• Undress to your level of comfort (leave underwear on).
• Use the towel provided to cover yourself at all times.
• Lie face down on the massage table unless otherwise instructed.
• If you are pregnant or unable to lie on your stomach, please lie on your side.

You will remain professionally draped throughout the entire treatment.

Only the area being treated will be uncovered.

If you have any injuries, medical concerns, or specific areas you would like us to focus on or avoid, please inform your therapist before the session begins.

Our goal is to ensure you feel safe, comfortable, and fully relaxed during your visit.

To ensure a smooth and efficient experience for all customers, we kindly ask that you review the following policies.

Preferred Booking Method

Our preferred method of booking is online via our website.

Online bookings allow you to:

• Secure your preferred appointment time;
• Receive instant SMS confirmation;
• Manage or reschedule your appointment easily (24/7).

We recommend booking in advance to ensure availability.

Preferred Payment Method

Our preferred payment method is pre-payment immediately prior to massage commencement, ie pay on the day before the massage begins.

We accept:

• Cash.
• Credit Card.
• Debit Card.

Please note that card payments may be subject to additional processing fees.

All services must be pre-paid in full prior to the commencement of your treatment.

Prices are subject to change without notice.

Private Health Fund Rebates (HICAPS)

Customers with eligible private health insurance may claim their rebate using our HICAPS system at the time of payment.

How HICAPS works:

• You must bring your valid health fund card to your appointment.
• We process the claim instantly through the HICAPS terminal.
• Your health fund pays its portion directly.
• You only pay the remaining “gap” amount on the day.

Please note:

• Rebates vary depending on your individual level of cover.
• We recommend checking your eligibility with your health fund prior to booking.
• If your health fund claim is declined, full payment remains your responsibility.

Remedial Thai & Relaxation Therapy provides professional therapeutic massage services only.

We are strictly a non-sexual business.

Any form of inappropriate behaviour will not be tolerated.

This includes, but is not limited to:

• Sexual comments or suggestive remarks.
• Inappropriate jokes or gestures.
• Sexual advances or requests.
• Intentional exposure.
• Inappropriate touching of the therapist.
• Solicitation of sexual services.

If any of the above occurs:

• The session will be terminated immediately.
• Full payment will still be required.
• Pre-payments will not be refunded.
• You will be permanently banned from the premises.
• The incident will be reported to police.

We reserve the right to refuse service to anyone at our discretion.

Our therapists deserve a safe, respectful working environment at all times.

To maintain a safe, professional, and respectful environment, all customers must adhere to the following conduct standards during their visit.

Customers must:

• Maintain appropriate draping at all times.
• Follow therapist instructions during treatment.
• Treat staff with respect and professionalism.
• Arrive on time for appointments.

Failure to comply may result in termination of the session without refund.

Professional Boundaries

Remedial Thai & Relaxation Therapy is a strictly professional, non-sexual massage service.

Any behaviour that is sexual, suggestive, inappropriate, or disrespectful towards our therapists will not be tolerated. This includes, but is not limited to:

• Requesting sexual services
• Making sexual comments or jokes
• Inappropriate touching
• Exposing genitals
• Attempting to remove draping

Immediate Termination of Service

If any inappropriate behaviour occurs:

• The massage session will be immediately terminated.
• Full payment will be retained.
• The customer will be required to leave the premises immediately.
• Police may be contacted and relevant personal and contact details may be provided.

Remedial Thai & Relaxation Therapy reserves the right, at its sole discretion to:

• Refuse treatment to any customer.
• Decline or cancel appointments.
• Modify, postpone, or terminate a treatment session at any time.
• Deny future bookings to customers who breach our policies.

Treatment may be refused or discontinued where a customer’s behaviour is inappropriate, where health or safety concerns arise, or where our policies are not followed.

Where a session is terminated due to a breach of our policies or inappropriate conduct, the appointment will be charged in full and no refund will be provided.

Remedial Thai & Relaxation Therapy operates under strict professional and ethical standards and is committed to maintaining a safe and respectful environment for both customers and therapists.

Your comfort is important to us. If at any time during your massage you would like pressure, technique, temperature, or positioning adjusted, please inform your therapist immediately so we can modify the treatment to better suit your needs.

If you believe the treatment is not suitable for you and wish to discontinue the session, you must notify your therapist within the following timeframes:

• 5 minutes for any 30 minute session
• 10 minutes for any 30 – 60 minute session
• 15 minutes for any session 60 minutes or longer

If a session continues beyond these timeframes, the treatment will be considered accepted by the customer, and the appointment will be charged in full.

Our therapists are committed to providing professional, high-quality treatments. Open communication during the session helps ensure the best possible experience for every customer.

Remedial Thai & Relaxation Therapy considers the safety of both mother and baby is our highest priority. Pregnancy is a complex medical condition and certain complications may arise that can affect the suitability of massage therapy.

While massage may provide relief from common pregnancy related discomforts, some conditions associated with pregnancy including high blood pressure, risk of blood clots, gestational conditions, and other medical complications may require medical supervision.

For this reason, Remedial Thai & Relaxation Therapy adopts a cautious approach when providing massage services to customers who are pregnant.

First Trimester

Massage treatments are not provided during the first trimester unless written clearance is obtained from your treating medical practitioner.

Medical Clearance

Written approval from your GP, obstetrician, or midwife may be required prior to treatment, particularly where there are any medical concerns or pregnancy related complications.

Medical clearance may be requested if you have, or have had, conditions including but not limited to:

• A high risk pregnancy
• A history of miscarriage
• High blood pressure or preeclampsia
• Diabetes or gestational diabetes
• A history or risk of blood clots
• Significant swelling, pain, or other medical concerns

Where there is any uncertainty regarding the suitability of massage, customers must seek advice from their healthcare provider prior to treatment.

Treatment Modifications

Where massage is provided during pregnancy, massage treatments will be modified to prioritise safety and comfort. Positioning and techniques will be adjusted as required for safety and comfort.

Without written medical clearance:

• Deep tissue massage will not be performed
• Foot reflexology will not be performed
• Gentle pressure only will be applied

All treatments will be modified for comfort and safety.

Customer Responsibility

Customers must inform Remedial Thai & Relaxation Therapy of pregnancy at the time of booking and again prior to treatment.

If pregnancy is not disclosed, the appointment may be cancelled.

Customers are responsible for obtaining appropriate medical advice regarding the suitability of massage therapy during pregnancy.

Remedial Thai & Relaxation Therapy reserves the right to decline, postpone, or modify treatment where we believe massage may not be appropriate or where adequate medical clearance has not been provided.

Remedial Thai & Relaxation Therapy does not provide medical advice. Massage therapy is not a substitute for medical care. Customers should consult their healthcare provider regarding any medical concerns or the suitability of massage during pregnancy.

Health and Safety

The ongoing effects of COVID 19 have significantly impacted massage businesses worldwide.

To protect the health of our customers and staff:

• Please do not attend your appointment if you are experiencing cold, flu, or COVID 19 symptoms.
• Please reschedule your appointment if you have tested positive to COVID 19 or are awaiting test results.
• We reserve the right to refuse treatment if a customer appears unwell.

Remedial Thai & Relaxation Therapy follows appropriate hygiene and sanitation practices in accordance with current health guidelines.

COVID 19 Cancellation Policy

If you are unwell, we encourage you to reschedule your appointment as early as possible.

However, to remain fair to all customers and staff:

• Short notice cancellations may incur a fee in accordance with our Booking & Payment Policy.
• Failure to attend an appointment without notice may result in suspension from our online booking system for up to 3 months.

These measures are in place to ensure appointment availability remains fair and accessible to all customers.